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General and shipping terms and conditions

General and shipping terms and conditions

The online shopping website ROTIN MOBILIER was set up by ROTIN FILÉ company which is the owner itself.

Any order of a product appearing on this website requires prior consultation of these Terms and conditions of sale.

Any order from a customer implies full and unconditional agreement of these terms and conditions.

By this way, the customer is fully aware of the fact that his agreement does not require any signature of any document, as far as the customer wishes to order online the products online.

The customer can save or even print these terms and conditions of sales, editing this document is his sole responsibility.

The seller has the right to modify at any time these terms and conditions. It is therefore the customer to ensure, for each order , he has the last general sales conditions in force and permanently available on the website


The ROTIN FILÉ Company is the one and only owner of website in his entirety. Reproduction is always subject to the authorization of the company ROTIN FILÉ. However, hypertext links to the site are permitted without specific requests.


The company is committed to take the utmost care in putting on-line information on the essential characteristics of the products on the website. The photographs and graphics illustrating the products on the site or the letters sent by the company are mainly those sent by the manufacturers and these representations strive to be as faithful as possible. Only the essential characteristics of the products are mentioned online. The customer is invited to read the instructions for use and any other information attached to the products or on its packaging (assembly instructions, conditions of use, precautions for use ...)


The prices indicated on the website are in euros and all taxes included but excluding delivery costs subject to typographical error or obvious computer labeling. Prices displayed on the site are subject to change at any time. The applicable price is the one indicated on the site at the date of registration of the order by the customer. The delivery costs are indicated to the customer at the end of the order in addition to the price of the selected products. The delivery charge is based on the weight and volume of the parcel.


4.1. Customer account creation

4.1.1. The transmission of an order by the customer to the company implies the communication of identification data such as names, first names, postal and electronic address and telephone number.

4.1.2. The creation of a customer account by the customer itself is optional. In the event that the customer wishes to create an account, he must choose an identifier and a password.

4.1.3. The information provided by the customer is essential for the processing and delivery of his order, the establishment of invoices and guarantee contracts. In case of absence of this information will result in the cancellation of the order

4.2. In order to allow the customer to take an order, the company puts at its disposal the following means: - by Internet on the site of - by phone 04 74 61 00 34 the customer will have to indicate to the operator the references of the product appearing in the product sheet, the possible options such as colors, sizes ... Our customer service is open from Monday to Thursday from 8:00 to 12:00 and from 13:00 to 17:00 and Friday from 8:00 to 12:00 and from 13:00 to 16:00

4.3. Confirmation of the order by the company

4.3.1. Any order sent by the customer to the company will be the subject of a confirmation sent to the customer by email to the address indicated by himself within a maximum of 48 hours from receipt of the order. The order confirmation will be considered valid even if the email address provided by the customer is incorrect.

4.3.2. In the absence of confirmation by the company, the customer's order will be considered as not received.

4.3.3. Only the actual payment of the order by the customer and the acceptance of these general conditions of sale will result in the final validation of the order.

4.3.4. However, the company reserves the right to refuse any order sent by a customer for whom there is an order or payment in dispute until the situation is corrected.


5.1. No order may be forwarded to the company by the Customer for a product that is not in stock on the date of confirmation of the order.

5.2. In case of a stock-out occurring between the time of the order and its receipt, the company undertakes to inform the customer within 48 hours and to have some choice: - either the cancellation and refund of the order - or the shipment of a similar product of quality and equivalent price.


6.1. The company provides to the customer several payment methods:

Payment by credit card: The company or any intermediary trusted third party such as the people's bank (via systempay) acting on its behalf and for its account will debit the customer's credit card from the total price of the order (including shipping costs). In the absence of authorization of the debit of the customer’s credit card, the order will not be able to be accepted by the society. Online payment by credit card is made via Systempay which allows secure encryption of bank details during their transmission on the network. The company retains no banking information of its customers.

Payment by check: Payable to the society and addressed to Sté du Rotin Filé 53 rue du 1er Septembre 1944 01160 PONT D'AIN. No shipment of the order will be made before receiving the check, which can take several days.

Payment by transfer: To the company's bank account (the client must contact company to send them the RIB / IBAN on which the transfer will be made). No shipment of the order will be made before receiving the transfer, which can take several days.

CHOOZEO FREE CREDIT PAYMENT OPTION CHOOZEO is a free credit without any expenses refundable in 3 or 4 times proposed by BPCE FINANCING public limited company with the capital of 73 801 950 € - Registered office: 30 avenue Pierre Mendès France 75013 - 439 869 587 RCS Paris. The amount of the free credit varies between 135 and 3000 €.


7.1. Place of delivery The products ordered by the customer on the website may be delivered in France including Corsica, overseas territories and other countries.

7.2. Delivery date The estimated delivery date is determined according to the following elements: - The order confirmation deadlines corresponding to the payment confirmation deadlines for the order and the possible verification of the customer's personal data - The preparation time of the order (cutting, straightening, ...) -The delivery time which depends on the delivery method chosen by the customer and the country in which the delivery must be made.

7.3 Delivery times for products in stock

Delivery time in metropolitan France: 4 to 5 working days Delivery time for DOM TOM (1): 7 to 9 working days (Guadeloupe, Guyana, Martinique, Reunion, Mayotte, Saint Martin, Saint Barthelemy and St Pierre and Miquelon)

Delivery time for DOM TOM (2): 9 to 12 working days (French Polynesia, New Caledonia, Wallis and Futuna, and French Southern and Antarctic Lands)

Delivery time European Union and Switzerland: 6 to 15 working days

Delivery time Eastern European countries (excluding U.E), Norway and Maghreb: 8 to 17 working days

Delivery time African countries (excluding Maghreb), Canada, United States, Russia, Near and Middle East: 7 to 28 working days


8.1. No order will be shipped in the absence of payment of the full price except promotional or marketing operations with different arrangements.

8.2. The order will be delivered to the address indicated by the customer during the validation of the order and delivery against signature.

8.3. In case of absence of the customer or the recipient of the parcel in case of delivery to a different address, the carrier will leave a notice of passage allowing the withdrawal of the parcel.

8.4. The company cannot therefore be held responsible for delays, defects or delivery problems that may result from the provision of incorrect information by the Customer.


9.1. The customer (or his representative) must indicate to the carrier on the delivery note and in the form of handwritten reserves accompanied by his signature, any anomaly concerning the parcel or the delivered articles (shock, damage of the parcel, date of delivery not in conformity with the deadlines normal delivery service...)


10.1. Withdrawal period: According the Article L.121-18 of the Consumer Code, the customer has the possibility to return any item that does not comply with his expectations in a period of fourteen days from the day after the day on which the customer, or a third party other than the carrier and designated by the customer, physically takes possession of the property. The customer has a period of fourteen days to return the goods after he has indicated his decision to retract. In case of a withdrawal, the Customer will be reimbursed for all payments received, including delivery charges (with the exception of additional charges arising from the fact that the Customer has chosen, if applicable, a delivery method other than the least expensive standard delivery offered) without undue delay and, in any event, no later than fourteen days from the day the consumer informed you of his decision to withdraw from this contract. The cost of return of goods returned are the responsibility of the customer. The refund of the product(s) will be made by the same means of payment as that used initially.


11.1. Before any return, contact the company by Postal mail at 53 rue du 1Er September 1944 01160 PONT D'AIN or by phone 04 74 61 00 34 or by mail contact@rotin-file. com by mentioning the following: the returned product, the invoice number, your name, your address, your phone number or by using the return form. You will receive within 48 hours a return number for your product after approval from the company.

11.2. The goods must be sent packaged and insured to the carrier for the market value of the product. These precautions are necessary in case of deterioration or loss of the goods by the carrier. Small items can be returned to us by mail. For bigger products, we can give you the contact details of the carriers with whom we work.

11.3. Refund Upon receipt of the return package, we check the returned products to determine if they meet the conditions of return. When the return is validated, you will receive a message proposing to you: Either the exchange for an identical product Either the exchange for another product of similar value within the limit of our stocks Either the refund The company of the spun Rattan commits to reimburse you by the same means of payment as used for the original transaction, unless expressly agreed by the consumer to use another means of payment.


12.1. The products marketed by the company have a legal guarantee of conformity mentioned in articles L.217-4 to L.217.13 of the code of consumption. The defects of the article sold in the conditions provided for in articles 1641 to 1648 and 2232 of the civil code The commercial guarantee and the after-sales service in the sense respectively of articles L217.15-and L217-16 of the code of consumption. Under the conditions provided for in Articles 1641 and 1649 of the Civil Code.

12.2. In case of a defect preventing normal use of the product delivered by the company, the customer may return the defective item with a copy of the invoice, the guarantee certificate and the return number obtained in accordance with the detailed procedure. Article 11.1.

12.3. The customer could ask the company, to choose: - the delivery of a product identical to his order, within the limits of available stocks; - the delivery of a quality product and equivalent price, within the limits of available stocks - the refund of the price of the product on the date of the order within thirty days of its request.

12.4 The customer has a period of two years from delivery of the property to act; The customer can choose between the repair or replacement of the property, subject to the cost conditions provided by Article L.217-17 of the Consumer Code; The Customer is exempted from showing proof of the lack of conformity of the good during the six months following the delivery of the good. This period is extended to twenty-four months from March 18, 2016 except for second-hand goods. This same box recalls that the legal guarantee of conformity applies independently of the commercial guarantee possibly granted. Lastly, it recalls that the consumer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code and that in this case he may choose between the resolution of the sale or a reduction in the selling price in accordance with Article 1644 of the Civil Code.


13.1. The company cannot be responsible for the breach of the contract concluded: - in case of emergency, blocking of telecommunications networks, strike, national or local state of emergency, bad weather without this list is exhaustive and, - in case of fault of the customer - the unpredictable and insurmountable of a third party to the contract.

13.2. The company cannot be held responsible for the consequences resulting from the bad use of products sold on the website.


14.1. Personal data

14.1.1. The company collects and records information relating to the Customer, a natural person, constituting personal data. These data are stored in an internal database.

14.1.2. Subject to the express agreement of the Customer formalized during the creation of his customer account, the society will send to the latter newsletters and promotional emails proposing novelties, destocking offers, exclusives, good deals...

14.1.3. At any time, the Customer may ask to no longer receive e-mails, either by clicking on the link provided for this purpose in e-mails, by logging on to his client area, or by sending an e-mail to the Customer Service Department. following address:

14.1.4. If the Customer has expressly agreed to it when registering on the Site, the company and its contractual partners may send him information in the context of specific and ad promotional operations.

14.1.5. During each purchase, the Customer may oppose the communication to third parties and the use by the company of his personal data for the operations described above.

14.1.6. Pursuant to Law No. 78-17 "Informatique et Libertés" of January 6, 1978, the Customer has a permanent right to access and rectify all personal data provided to the company.

14.2. Cookies

14.2.1. As part of the consultation or use of the Site, the company may keep some data concerning the Customer, for the purposes of the proper functioning of the services offered as well as for statistical purposes.

14.2.2. Activation of this feature is not required to visit the website.


15.1. The general conditions of sale and all that has been subscribed under what is subject to French law.

15.2. Every consumer has the right to free use of a consumer mediator for the amicable resolution of a dispute with a professional. You can find the details of the mediators on the following site:

15.3. Any problem relating to the validity, interpretation and/or performance of these presents and of any contract concluded with a merchant or a commercial company is subject to the jurisdiction of the courts.


53, rue du 1er septembre 1944
01160 PONT D'AIN
on monday : 8h-12h and 13h-17h
from tuesday to friday : 8h-12h and 13h-19h
and on saturday : 9h-17h30 non-stop
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